Cleo AI refund emails arriving before October 27 payments
The FTC says eligible Cleo AI customers will receive refund emails through October 26, with PayPal payments beginning October 27.
What the record says
The FTC’s October 8 announcement says it plans to return more than $15.8 million to 2,124,796 Cleo AI customers who paid for eligible instant cash advances. Eligible consumers are to receive an email by October 26, 2026, and PayPal payments are scheduled to begin October 27. Recipients should redeem their payment within 30 days. The refund follows the FTC’s case over alleged misleading cash-advance marketing and subscription cancellation practices.
Source details and supporting locations.
Practical next step
If you receive a payment notice, verify it through the FTC’s official Cleo AI refund page. Questions can go to the refund administrator, Rust Consulting, at 877-788-4958.
Limits and what is not established
Eligibility is determined by the refund program; not every Cleo user is promised a payment. The FTC says it never requires payment or account information to receive a refund.
Sources checked October 9, 2026. Later notices may change instructions or arrangements.
Original sources
Federal Trade Commission: original information